Last updated: January 1, 2025
We want you to be completely satisfied with Halden Pro. Our refund policy is designed to be fair and straightforward. Refund eligibility is determined based on how long you've been a customer and how much you've used the platform.
If you have been a customer for 3 days or fewer and have not used the platform (zero AI requests and no data entered), you are eligible for a full automatic refund. No questions asked.
Processing time: 5–10 business days
If you have been a customer for 14 days or fewer with minimal usage (fewer than 5 AI requests), your refund request will be reviewed by our team. We aim to resolve all reviews within 2–3 business days.
Reviewed within 2–3 business days
Refunds are generally not available if you have used the platform significantly (more than 20 AI requests) or if more than 90 days have passed since your purchase.
We may offer account credit as an alternative in some cases
To request a refund, go to Dashboard → Settings → Billing → Request Refund. Our automated system will review your request based on the criteria above and respond immediately.
For flagged requests requiring manual review, our team will contact you via the email address on your account within 2–3 business days.
You may cancel your subscription at any time through your account settings. Cancellation will prevent future charges, but we do not provide refunds for the remaining portion of the current billing period unless you qualify under the refund criteria above.
If you believe you have been charged in error, please contact us before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension. We're committed to resolving payment issues fairly and promptly.
Questions about your refund? Contact us at [email protected] and we'll respond within one business day.