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Terms of Service

Last updated: January 1, 2025

1. Agreement to Terms

By accessing or using Halden Pro ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the Terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Halden Pro is a cloud-based business management software designed for contractors, tradespeople, and service businesses. The Service includes tools for job management, customer management, invoicing, estimates, crew scheduling, material tracking, and AI-powered support.

3. Accounts

When you create an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service. By creating an account, you represent that you meet these requirements.

4. Subscription Plans and Payment

Halden Pro offers subscription-based access to the Service. Subscription fees are billed in advance on a monthly basis. By providing payment information, you authorize us to charge the applicable subscription fees.

  • All fees are exclusive of applicable taxes.
  • Subscription fees are non-refundable except as expressly set forth in our Refund Policy.
  • We reserve the right to change subscription fees upon 30 days' notice.
  • Failure to pay may result in suspension or termination of your account.

5. Free Trial

We may offer a free trial period. At the end of the trial, you will be required to choose a paid subscription to continue using the Service. We reserve the right to modify or cancel free trial offers at any time.

6. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Upload or transmit malicious code, viruses, or any harmful software
  • Attempt to gain unauthorized access to other accounts or systems
  • Use the Service for any fraudulent, deceptive, or misleading purposes
  • Reverse engineer, decompile, or disassemble the Service
  • Sublicense, sell, resell, or commercially exploit the Service without our written consent

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You retain ownership of all data you upload to the Service. You grant us a limited license to use your data solely to provide and improve the Service.

8. AI Features

The Service includes AI-powered features. AI responses are provided for informational purposes only and should not be relied upon as legal, financial, or professional advice. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.

9. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Halden Pro and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Halden Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising from your use of the Service. Our total liability shall not exceed the amounts paid by you to us in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Termination

We may terminate or suspend your account at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or the integrity of the Service. You may cancel your subscription at any time through your account settings.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide 30 days' notice of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Contact

For questions about these Terms, contact us at [email protected].